Last Updated: September 16, 2026
At Athletix, we want you to be completely satisfied with your purchase. If you receive an item that is damaged, defective, or not what you ordered, we’re here to help.
1. Return Eligibility
You may request a return within 7 days of receiving your order, provided that:
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The item is unused, unworn, and unwashed.
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The item is in its original condition and packaging.
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All original tags and labels are attached.
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The item has not been altered, damaged, or used.
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You provide your order number and proof of purchase.
Items that do not meet these conditions may not be accepted for return.
2. Items That Cannot Be Returned
For hygiene and safety reasons, certain items may not be eligible for return, including:
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Undergarments and intimate apparel.
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Items that have been worn, washed, or damaged after delivery.
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Items without their original tags or packaging.
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Sale, clearance, or promotional items, unless they arrive damaged or defective.
3. Damaged or Incorrect Items
Please inspect your order as soon as you receive it.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery and provide:
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Your order number.
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A description of the issue.
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Clear photos or videos showing the item and the problem.
After reviewing your request, we may offer a replacement, exchange, or refund, depending on the circumstances.
4. Exchanges
If you would like to exchange an eligible item for another size or available product, contact us within 7 days of delivery.
Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or another suitable solution.
5. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed through the applicable payment method or as otherwise agreed with you.
Please allow 5–10 business days for the refund to be processed after approval. The time required for the funds to appear in your account may also depend on your bank or payment provider.
6. Return Shipping
If the return is due to an incorrect, damaged, or defective item received from us, Athletix will cover the applicable return shipping costs.
For returns due to a change of mind, incorrect size selection, or other customer-related reasons, return shipping costs may be the customer’s responsibility.
7. How to Request a Return
To request a return or exchange, please contact our customer support team with:
Order Number:
Reason for Return:
Photos/Videos (if applicable):
Our team will review your request and provide you with the next steps.
8. Refund Deductions
Where applicable, refunds may exclude original shipping charges or other non-refundable charges. If an item is returned in a condition that does not meet our return requirements, we reserve the right to reject the return or deduct an appropriate amount from the refund.
9. Changes to This Policy
We reserve the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
If you have any questions about our Refund & Return Policy or would like to request a return, please contact our customer support team through the contact information provided on our website.
Thank you for shopping with Athletix.
